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Pipe dripped again following day and he came buy and also fixed it once more. By this time the tiles where coming up and also rug was ruined.



We have called as well as left messages lots of times and also no one returns our telephone calls to let us know what is going on. Numerous calls over three months as well as no return calls.

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They left a mess in the driveway, basement and also one person threw up in front lawn. Broke toilet and also it leaked in cellar after salesperson claimed they would require to remove it. We spent for toilet fixing. Cracked paint on walls, baseboards, fractured ceramic floor ceramic tile and damaged bathroom tissue holder.

After repeated discussions and also them not showing up we informed them to fix the leaking home window. Again was told they do not do home windows and were told the home window requires to be changed. Desired Result, Payment adjustment, We talked with the consumer on October 5th and all problems have actually been settled with the exception of the window.

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(The consumer showed he/she DID NOT approve the reaction from the business.) Safestep never ever agreed to correct trouble. I was informed to obtain price quote as well as then they would certainly make a decision if the window fixing or substitute would be covered. He (James) would certainly have to take it to his above see if it would be accepted.

09/23/2021On Aug 3, 2021 I provided a $2000 down payment to purchase a walk in bathtub. My finance never obtained approved and I have been calling to obtain my down payment returned.

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The reimbursement was refined right into accounts payable that day. I should not have to call all the numbers I can locate to obtain my reimbursement. It is an actual inconvenience to hold up another company that is offering the same service to wait till I get my money back.

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When I tried to utilize the tub, the circuit breaker maintained tripping. On Jan 21, 2021, I attempted to make Check This Out use of the bathtub. My daughter maintained resetting the breaker but it tripped every single time I tried anything on the bathtub. I called Amir and he came out Jan 26. He examined everything out as well as informed me he needed to purchase some components.


I told her that someone had already appeared and also was caring for it. (continued) Desired Result, I want this bathtub out of my residence, visite site my sum total reimbursed, $2,500 for the updated water heating unit that, I am contacting reply to Ms. ***'s issue. First, I intend to apologize for the problems she has had with her walk-in tub.

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We have actually called Ms - bath remodel charleston sc,. *** and we are mosting likely to replace her present walk-in bathtub with a brand-new walk-in tub of the very same design and dimension with the same service warranty. Once the brand-new walk-in tub is set up and also she is completely pleased with the tub as well as the installation, we will attend to the inconvenience she has actually experienced throughout the period where she was not able to utilize her walk-in tub.

We are not able to read the attachment filed by Ms. ***. *** Paper Affixed *** This is a continuation of my previous grievance that was not solved to fulfill my satisfaction.

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Brian ******* called as well as said he would certainly like to obtain me a totally brand-new tub. I asked him what kind of payment I would enter addition to a new bathtub. Whenever I asked him, he would state, we will certainly have to wait to see what prices are included with the brand-new tub.

Saturday, June 26, my brand-new tub was ultimately set up. Finally, got in touch with Brian M ***** on July 9. After the new bathtub was installed, he stated it ran out his hands and an additional department would be handling the financial resources. Every single time I called him, he would claim he would certainly call me the original source back in ten mins.

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I had to continue calling him. On July 13, I had actually a missed out on phone call from someone from finance. I do not remember his name. We played phone tag for concerning a week. When I ultimately got him, he began claiming they generally pay $100 a month however because it had been 6 months, he would certainly give me $200 a month.

He stated, well I could have obtained you a booster. He said he would certainly give me an extra $1,000 off because of the water heating unit.

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